1. How to do a request?
To be able to realize a request, it must be given of discharge in the record of our page. Once in view of discharged, you can put in the shopping cart everything you like. When you have the cart with the products that you want, you send us your request and we will answer you in not major space than 48 hours. We will inform about the availability of the request craft and the shipping costs that would correspond to the customer.

Once you receive our budget, you must send us the confirmation of the request to the following post office: Orders made in Peru:

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Your order request will receive it in a term not bigger than 14 days.

2. Which are the forms of payment? 
The orders that it goes out of Peru the forms of payment are the following things:

• Through transfer to ScotiaBank in Peru (for more information visit its page www.scotiabank.com.pe)
• Through online payment in U.S. & Canada of 2 Checkout (for more information visit its page www.2chekout.com) (this will be on order under 10 units)
• Through Western Union o Money Gram.
• Through a revenue or bank transfer into the account that it will facilitate the confirmation of the request through the post office indicate above.

3. How the products are sending? What does the shipping cost? 
The articles are shipped properly packaged and protected.
The shipment from Peru is by air, post office, or express service according to the client require.
The cost of the parcel changes depending on the country where the handicrafts are sent. Upon receipt of your application request, we will calculate the shipping costs and we add your budget or initial cost.
The final budget will send by e-mail in order to receive your approval

4. What currency are the articles valued?
The prices of the articles are in dollar and refer to the products offered from Peru. However, you want to know the prices of your order valued for Euros, you must request it by e- mail. We will send you a list according to your order to your e- mail of request.

5. How do I present a complain or claim?
If you want to present some suggestions or you have some complain of our service. You don’t hesitate to contact with us in the following e-mails:

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6. Which are my user’s name and my password?
The user’s name that it is asked for realized the purchases, it correspond with the e-mail that you put in the record. For example if you put in your record that your e-mail is This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , this is your user’s name. The password will be that you have put in the record. If you don’t remember it, you click on remember my password. The new one will send you to the e-mail that you give us.  
 
7. What should the company do with the registration of my information?
The information of your record is confidentially and it is only used for internal management. We intend to offer you a personalized service. Our private politic don’t allowed that your information should be know by third persons

8. What benefit do I obtain from buying in peruviancraftpres ?
We are a Craftsmen's Company who guarantee that our products have been realized under the beginning of the just trade in which the following ones are included:

• The rejection of the infantile exploitation
• Working with dignity. Always respecting the humans’ rights.
• The price that it is paid to the producers allow worthy living conditions. Respecting to the environment
• The producers form part of cooperative or organization and it works democratically.

In addition as exporters we possess the important endorsement of the Peru’s Government through the Prompyme (Promotion of the Small and Medium Company), which classify us to be suitable for export our crafts.

To be contacted with our Management enter into the managerial e-mail:

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Manager:
PEDRO ROBERTO ESPINOZA SALAZAR